We care about your safety – Flyspot

Frequently Asked Questions

I am walking by the Flyspot and have never flown. Can I come over to fly?

Sure, come in! However, it may turn out that there will be no slots available, so we recommend booking your time in advance.

Are wind tunnels Flyspot open now?

Flyspot tunnels in Warsaw and Katowice are open daily from 8.00 to 24.00. We invite you to visit Flyspot Wrocław every day from 10:00 to 22:00. However, in practice, at your request, we are able to be open for up to 23 hours. daily, 7 days a week!

What if you need to close Flyspot and my booking is due on this date?

No worries: no flight is lost 😊 If Flyspot could not operate for some time due to the restrictions imposed, we will give all people with a reservation the opportunity to choose a different date convenient for them.

Are vouchers valid longer due to the pandemic?

If there is such a need, at your request, we extend the validity of the vouchers. However, we do not do this automatically for all vouchers as they are valid for up to 12 months anyway and most flights take place during this time.

Can I come with accompanying persons?

If there is no such need, we encourage you to come without accompanying persons. Quite simply - the fewer people, the safer it is for everyone. In this regard, we call for common sense

How does Flyspot keep you safe?

We have taken a number of additional measures to ensure that flying Flyspot is safe also in terms of preventing Covid-19.
- We installed special wardrobes with UV-C radiation, in which we disinfect the suits and helmets after each use
- We use virucidal preparations to disinfect the glasses
- we regularly disinfect our hands and recommend it to our guests (disinfectants are available in many places in the tunnels)
- We take care to follow the recommendation on covering the mouth and nose in our buildings
- Only fully healthy employees come to work - we care for you, but also for ourselves

Can a flight be canceled?

Yes, if necessary (e.g. if you feel unwell), the flight can be rescheduled. If you have booked a flight and you already know you won't be arriving at Flyspot, please contact us as soon as possible (preferably via Messenger or LiveChat - a popup will pop up as soon as you enter flyspot.com. Our phone lines are often overloaded now).

Do you have a restriction on the number of people in the facility?

Yes, we follow the sanitary recommendations in this area. In this regard, we support both our - appropriately set - reservation system and the ongoing monitoring of the situation in the tunnel buildings by our staff.